Orders are typically packed and processed the following day and will be delivered within 1-3 working days. During high-volume periods, processing times may experience delays. There might be delay in if wrong information such as address of contact number is provided. In the event that you are not able to receive a parcel, there will be a re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of $3 will be imposed for re-delivery.
Yes! In select areas, we offer instant or same-day delivery for urgent rituals in Ho Chi Minh. Simply select the "Instant Delivery" option at checkout if available in your area. For best results, place your order before 12 PM to ensure same-day delivery.
We will email you a shipment notification along with a tracking number as soon as your package ships. To ensure that this goes into your inbox please add contact@mail.worship.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order statement email please contact us.
We accept major credit cards, PayPal, and bank transfers.
Please check your address on your confirmation email which is sent after purchase.
• If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.
• If the product has already been shipped, we are sorry for that. Anything can't be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.
Please contact us by email: contact@mail.worship.com within 24 hours of placing your order.
As soon as you place your order, we're on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.
We're sorry to hear that you've received an broken item. We'll do our best to help you with this. Please reach out to our customer support at our contact us page.
Please try to have the following information to send to contact@mail.worship.com, so that we can help you as quick as possible:
• Order number
• A photo image of the product
• Name of product
We're currently only offering delivery within Vietnam. However, we truly appreciate your interest and are actively exploring options to serve international customers in the near future. Thank you for your understanding and support!
We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. Most of orders can be returned/exchanged for a full refund within 30 days, with proof of purchase and the item(s) must be in its original condition. Refunds do not include shipping cost.
We allow ONE exchange per invoice and exchanged item(s) cannot be returned or exchanged again.
Please send the following to contact@mail.worship.com, so that we can help you as quick as possible:
• Order number
• A photo image of the product
• Name of product
We're unable to accept returns for:
• Worship packs
• Altar items (e.g. incense holders, altars, statues)
• Incense, candles, sage sticks, or soaps once opened or used
• Sale or promotional items.
Once we receive and inspect the returned item, refunds will be processed within 7 business days to your original payment method. Kindly note that original shipping fees and gift wrapping are non-refundable.
A Worship Pack typically includes incense, ritual candles, offering papers, and a basic prayer guide.
Yes, customization is available. Please contact our support team to discuss your requirements.
We offer specialized presentation trays and traditional wrapping upon request.
Each Worship Pack includes a downloadable PDF guide; printed copies are available for a small fee.
Our blessing services are booked online. We coordinate a time and date that fits your ceremonial needs.
Yes, we provide services for a wide range of ceremonies, including weddings, births, housewarmings, and more.
If you need more help or have a question specific to your order, send us a note at contact@mail.worship.com.