Frequently Asked Questions

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  • Orders & Delivery
  • Returns & Exchanges
  • Products & Services

Orders & Delivery

How long will it take for my order to ship?

Typically, orders are processed within 24 hours and shipped within 1–3 business days.

Do you offer instant or same-day shipping for urgent worship needs?

We offer expedited shipping options in select regions for urgent needs; please contact support for details.

Where can I track my order?

Track your order using the link provided in your confirmation email.

Which payment methods are accepted?

We accept major credit cards, PayPal, and bank transfers.

I typed in my wrong address and need to change it.

Please contact our customer service immediately so we can update your shipping details before dispatch.

How do I change or cancel my order?

Contact our support team within 24 hours for any modifications or cancellations.

What should I do if my order arrives damaged or incomplete?

Document the issue with photos and contact us immediately for a replacement or refund.

Do you ship internationally?

Yes, we offer international shipping. Delivery times and fees vary by destination.

Returns & Exchanges

How do I return my order?

To return your order, please fill out our returns form or contact our support team.

Which items are not eligible for return?

Personalized items, perishables, and final sale products are non-returnable. Please see our policy for details.

When will I receive my refund?

Refunds are processed within 3–5 business days after we receive your returned item.

Products & Services

What’s included in a typical Worship Pack?

A Worship Pack typically includes incense, ritual candles, offering papers, and a basic prayer guide.

Can I customize a Worship Pack?

Yes, customization is available. Please contact our support team to discuss your requirements.

Do you provide traditional wrapping or presentation trays (mâm cúng)?

We offer specialized presentation trays and traditional wrapping upon request.

Do you offer a digital or printed step-by-step ritual guide with each pack?

Each Worship Pack includes a downloadable PDF guide; printed copies are available for a small fee.

How do booking blessing services work?

Our blessing services are booked online. We coordinate a time and date that fits your ceremonial needs.

Is this service available for all kinds of ceremonies?

Yes, we provide services for a wide range of ceremonies, including weddings, births, housewarmings, and more.



If you need more help or have a question specific to your order, send us a note at contact@mail.worship.com.